Refund policy
Returns & Refunds
We want you to be happy with what you bought. Here's how returns work.
Standard returns
Unworn, unwashed items in original condition with tags attached may be returned within 30 days of delivery for a refund to the original payment method.
To start a return, email returns@theregenaissance.co with your order number and what you'd like to return. We'll send instructions.
Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing.
Refunds are issued once we receive and inspect the item, typically within 5 business days. Depending on your bank, it may take another 5–10 business days to appear on your statement.
Original shipping charges are not refunded.
Final sale items
Items purchased at clearance or marked "Final Sale" cannot be returned, exchanged, or refunded.
This includes anything in our clearance or closeout collections and any item sold at a marked-down price identified as final sale at the time of purchase. Final sale status is shown on the product page and in your cart before you complete checkout.
We price clearance items well below cost to clear them out. That's only possible without returns.
Damaged, defective, or incorrect items
This applies to every order, including final sale items.
If something arrives damaged, defective, or isn't what you ordered, email support@theregenaissance.co within 14 days of delivery with your order number and a photo. We'll replace it or refund it, and we'll cover return shipping. No exceptions for clearance — if we got it wrong, we make it right.
Exchanges
We don't process direct exchanges. For a different size or color on a non-final-sale item, return the original for a refund and place a new order.
Lost or stolen packages
Once a package is marked delivered by the carrier, we're not able to refund or replace it. If tracking shows delivered and you don't have it, contact the carrier first, then reach out and we'll help however we can.